Frequently Asked Questions


Your estimated Service Window will be available and posted online after 6 PM local time on the evening before your scheduled delivery / pickup. Be mindful that your Service Window is an estimated timeframe and not a guarantee.

Keep in mind that you don't have to be present for delivery.

We will notify you of the Service Window via email, automated calls and provide it in your Customer Dashboard.

Once logged into your Customer Dashboard, look for the Service Window under 'When is My Container Coming?' or by clicking on the 'My Orders' tab. 


What times do you deliver the containers?

Our deliveries usually begin at 7:00 am local time. You do not have to be present for delivery or pickup.

Do you pick-up and deliver on weekends?

Containers are delivered and picked up on Saturdays but most Storage Centers are closed on Sundays.

Do I need to be there when my container arrives?

No, for your convenience, you do not have to be present when the driver arrives. The driver will call you when they are en route to your home to confirm delivery and placement instructions.