Frequently Asked Questions


If you're moving or storing locally, our online tool is available to schedule your next move. 

  • Log into your account
  • Select 'My Orders'
  • Your next service line will be listed in green. Once clicked, you can adjust the address, date and placement notes.
  • Click “Modify” to save any changes

If your move involves transit or moving to a new city, one of our Service Associates will need to assist. To do so, call the Service Team or select the 'Have a Question?' button and our live Chat team will assist in scheduling your move. 

Because scheduling is based on availability, we recommend that your container delivery and pick-up is scheduled as far in advance as possible. 

The container may be picked up anytime after 7AM local time. Please be sure it is unlocked, empty, clean and accessible to the driver. You do not have to be there when the driver arrives.